customer care

This web site doesn’t simply sell security seals, as many others do. It rather gives our customers the opportunity to benefit from our in-dept knowledge about any kind of security seal, security envelope or bag while choosing among a wide range of products currently available on the market.

Don’t hesitate to ask us! We will be glad to advise you about numbering, better customization, barcode, and much more, besides making you aware of what attractive discounts and special offers are currently available. We can advise and help you choose the best security seal option for your container or truck.

Buying security seals is only the first step of a whole journey of quality and security control; knowledge of all the regulations is vital. Further important steps we would advise you to take would be:

  1. a)   Assign someone with the responsibility of all seals-related operations
  2. b)   Annotate the numbering on a register
  3. c)   Take note of the date of the seals’ breaking and the operator’s name
  4. d)   After positioning and locking the seals, have the assigned operator test the correct closure.

In case any tampering occurred on trucks or maritime containers or in case of a missing cargo of integral seals, please do not hesitate to contact us. Our experts will assess the situation for you and come up with the needed measures to take.

In case of a missing cargo with integral seals, the person who had been put in charge of breaking the seal and discovered the tamper needs to pick up all the pieces and store them in a plastic bag (or a non-reusable security envelope) for the subsequent analysis.

Do not forget to take pictures of the tampered item. We kindly ask you to take specific pictures of door hinges and handle sections!

Fill out the form below with all necessary details. We will contact you back as soon as possible.

Should an investigation be needed, a site visit will be conducted by the person in charge.

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